Terms & Conditions
These terms and conditions (together with the documents, information and policies referred to in these terms and conditions), apply when using the www.LabelRow.com website and any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf and the other services that we provide.
Your access to and use of the website is conditional upon your acceptance of and compliance with these Terms. If you do not agree with these terms, you must not order any products listed on LabelRow.
We may update these Terms and conditions from time to time, and we will notify you about the changes via an e-mail to the email associated with your account and will be updating them on this page.
This site is operated by LabelRow Limited, with a registered address of:
1/1a Kells Shopping Centre,
VAT Number: 693585
We provide the Services to you through the Website. Further details of the Services we provide can be seen in the point below, Services. When you purchase products using the Website, you are purchasing them from the third party Brands named on the Website. It is important that you understand that the contract for the purchase of the products is between you and the relevant Brand. We are acting as an agent on behalf of the Brand, which are the principals. We are authorised by the relevant Brand to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us. LabelRow does not sell its products on the site. LabelRow acts on behalf of the Brand. Further details about the products, the Brands and the contract between you and the Brand in relation to your purchase of the products are set out in sections below.
LabelRow provides a platform for unique, worldwide brands to showcase their products and sell them on the site. Other services we offer are, postage of products, returns and providing you with customer service assistance and payment processing without charge.
As mentioned above you will be purchasing products from brands through the site, and the contract is between the brand and yourself. This means that the Brand is legally responsible for selling you the product.
LabelRow provides a platform for Brands to sell their products. We do not hold any stock of items, and when you purchase a product on the site, you enter a contract with the Brand you purchased the item from. We attempt to ensure all product information and descriptions that are listed are accurate, but as they are provided to us by the Brand, we cannot guarantee that all details are always accurate, complete or error free. Please contact our Customer Service if you would like more information about a product.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Nothing in these Terms and Conditions will affect these legal rights. LabelRow, provides Customer service and returns, if an item you have ordered is not as described, is flawed or of a lower quality, you can return it to us and we will liaise with the Brand on your behalf.
Once the item is received by the relevant Brand, you will receive a full refund of the defective product, or alternatively a discount, replacement or repair for the item where possible, agreed on a case by case basis by us. The shipping cost is not refunded on returns or exchanges.
The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's display of the images accurately reflects the true colour of the products.
This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately. All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.
- On the site you are allowed to use it for non-commercial use, and following these terms and conditions.
- The Website is made available free of charge, it is your responsibility for making arrangements in order to use the site. Access to the Site is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. We reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period. When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically (whether on our behalf or on behalf of the Brands) satisfy any legal requirement that the same communications be in writing.
In relation to your conduct on the site. You may not use the site, if in any way possible, it may cause the website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.
You may not use the site for any of the following:
- To cause harm, annoyance, inconvenience or needless anxiety to any person.
- 'scrape' content or store content from the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- To send, use or reuse any material that is: illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or in breach of copyright, trademark, confidence, privacy or any other right, and/or otherwise injurious to third parties, and/or objectionable, and/or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
In relation to Links. You may link to pages on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay.
Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available.
Third Party Products and services on the site. The Website may contain services and/or products (including add-ons and applications) offered by third parties other than our Brands. We disclaim any responsibility or liability for or in connection with your use of any Third Party Products and Services. We reserve the right to suspend, withdraw, terminate and/or amend your access to the Websites and/or Services, including but not limited to Third Party Products and Services, in the event that you breach any Third Party Products and Services’ terms and conditions. Use of Third Party Products and Services is entirely at your own risk.
We make no guarantee that any or all features of the Websites, Services or Third Party Products and Services will work on any particular device.
When purchasing a product you are entering a contract with the Brands listed on the site. LabelRow acts as an agent and is authorised by the relevant Brand to conclude the contract on its behalf but we are not a party to that contract and you are not purchasing the products directly from LabelRow.
We approve all Brands listing its products on the site, but we cannot be responsible for the Brands business policies.
If you are unhappy with the product or service you have received from a Brand, you should contact LabelRow and we will liaise with the relevant Brand on your behalf to try and resolve the issue.
Orders, prices and payments
When you place an order on the website, you will be able to view an order summary on the site. This does not confirm your order. Your order will be confirmed when the Brand you have ordered from has confirmed it, and you will receive a confirmation email on behalf of LabelRow. All orders are subject to availability and confirmation of the order price, which is determined by the relevant Brand.
If your order cannot be confirmed by the Brand, you will not be charged and you will receive an email stating the reason for the cancellation.
When you receive the confirmation email for your order, a contract will be formed between you and the Brand for the products you have purchased.
The Brand will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the product purchased will pass to you upon your payment being accepted. Risk will pass to you when it is delivered to you at the address specified when you placed your order.
To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
When you submit your order, we carry out a standard pre-authorisation check on your payment card on behalf of the relevant Brand, and products will not be dispatched until the details you have provided are verified.
Once we have verified your payment details and the Brand has accepted and approved your order for delivery, we will email you to inform you of this. In the event that we or the Brand encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue.
We reserve the right not to submit your order to the Brand, and the Brand reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).
When an order has been placed, you are eligible for a cancelation and refund of the product, before this has been confirmed by the Brand and you have received a confirmation email. Please contact our customer services team for more information.
At LabelRow we try to ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Brands, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Brand, give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, your order will be treated as canceled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.
Delivery costs are not included in the prices and will be charged in addition. The delivery costs (which will include VAT charged by us) will vary depending on the products that you have ordered and your delivery address. Please see the "Delivery" section of our Website for further details. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order.
Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items from a Brand outside of your territory, you may need to pay import duties upon receipt of the products. We will notify you during the checkout process if import duties are included or you may have to pay them upon receipt of the products. If they are not included, neither we nor the Brand have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a "landed cost estimate" before placing your order.
Please note that if you return an item, the taxes and import duties will be refunded to you if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office.
If you wish to organise a return, exchange or refund, you can visit our returns and shipping section on our website.
Deliveries are organized by LabelRow on behalf of the brands, using certified couriers. LabelRow will organize the shipping label and our selected couriers will collect the parcel from the Brand you purchased from. The estimated delivery date of the products will be stated in your order confirmation email. You can view the specific delivery price per article purchased at checkout.
Delivery times may vary depending on the availability of the products and your delivery address. Products are shipped directly by the Brands on LabelRow. If you purchase from different brands your orders can arrive at different times. For delivery prices, please visit the delivery section on our website.
Contracts for the purchase of products or services through LabelRow shall be governed by the law of Ireland. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Ireland.
Limitation of Liability
LabelRow is not liable to you for any direct, indirect, incidental. Special, consequential or exemplary damages that result from the use of or the inability of use, the material and services in this site or the performance of any its products (even if LabelRow has been advised of the possibility of such damages).
LabelRow is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services.
Nothing in these terms shall limit or exclude our liability to you:
- for death or personal injury caused by our negligence
- for fraudulent misrepresentation
- for any other liability that, by law , may not be limited or excluded
Intellectual Property, Content and Copyright
LabelRow is the the owner or the licensee of all intellectual property rights in the Website and its content such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same.
You may not copy, reproduce or otherwise use any images on the Site for any purpose other than viewing pages on the Site. In particular, you may not use our images on any other website or application. LabelRow operates a zero tolerance policy to any reproductions of its images discovered in violation of the foregoing and will pursue all available legal actions and remedies against such infringements of its intellectual property rights. The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.
Other Important Information
Failure or delay in exercising any right LabelRow has under these Terms and Conditions, does not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.
These Terms apply to the exclusion of any other terms and supersede any previous terms between the parties relating to the subject matter as set out in these Terms.
Events outside of our control:
We and the Brands will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.
An event outside of our control means any act or event beyond our or the Brands reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks. If such an event takes place and it affects the performance of our or the Brands’ obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our and the Brands’ obligations to you will be suspended for the duration of the event
How to contact us
To get in contact with LabelRow about any of its services or to provide any feedback on a Brand, you can reach out to us on email@example.com