Shipping & Returns
LabelRow organizes shipping for each Brand on the site. We are one platform for unique brands, and you will have one checkout process, no matter how many brands you buy from. If you order from more than one brand, you will receive different parcels with possible different delivery dates, depending on the location of the Brands.
Postage costs will depend on the Brands and the customer's location. The customer will be charged a shipping fee for each brand they order from since they are delivered directly from the brand and not from LabelRow.
We ship all orders, with a different courier depending on location.
Delivery times for items can be found on each respective product page. These are only estimates and actual delivery times may vary according to each circumstance. You will receive an email confirmation with an approximate delivery time for your order.
When a Customer places an order, LabelRow will pass the order onto the Brand for confirmation. Once the order is confirmed from the brand you will receive an email confirming your order. Once a brand dispatches an order, you will receive a shipment confirmation email. If you order from several brands, you will receive one shipment confirmation email per brand.
Taxes and Duties
When you order from a Brand based in the European Union and you are in the EU, the VAT is usually included in the price, even though there might be some adjustments necessary.
From brands and deliveries outside of the EU, products are usually exempt from VAT. If you order a product from a brand outside of your own delivery country, additional taxes and duties might be applicable. Customers will have to pay the applicable taxes and duties to release the package from customs. In most cases, the package will be delivered to your door and you will have to settle the due amount at delivery. In some instances, you might have to go to the customs office to release your package.
How to create a Return:
You can return your order within 14 days after you have received your order but you will have to cover the cost of the return. Returns outside this window may be accepted at our discretion. We do not process exchanges, if you do wish to exchange an item, you will need to return it and place another order. Please allow 14 days for us to handle the return.
There are two options:
- To notify a return, please visit your Account and create a return.
- If you wish to return a piece to us, please contact email@example.com with your name, address and order number. We will provide you with a return shipping label and you then either wait for pick-up from our logistic partner or go to your closest post office to send back the package.
Please note that you will have to pay for the return. You can also reach out to our Customer Service team, at firstname.lastname@example.org. Our Brands take great care in preparing your order. However, if you find that your piece is faulty in any way, please do contact us. We are happy to arrange a repair or replacement.
All items returned must be in their original purchase condition, packed and sealed and must include their accessories, tag, packaging, and a warranty slip. All items must be returned unused and unworn, in the same condition they arrived. If your return is not sent securely and in suitable packaging, and subsequently arrives damaged, the third-party seller reserves the right to reject this return, and as a result, LableRow will not process the refund. We are unable to accept returns or issue refunds on pierced earrings for hygiene reasons unless there is a manufacturing fault present at the time of the receipt of the product(s).
Once your return has been received, authenticated and accepted by the Brand, we will process a refund. The refund will be made through the original payment method. Please note that shipping is not refunded and that applicable sales taxes and customs might be deductible from the refunded amount.